"I really wanted to say thank you for all your understanding and patience during the last few weeks. I am sure to go far with this system now, the versatility is endless with it, and I am confident that the support is second to none."
Our experienced knowledgeable staff is here to help. Not only in the DentaLab software but also equipment, networks, security, and accounting.
If you are experiencing technical difficulties, or just need some advice, please submit a support ticket or explore our Knowledge Base, an ever-growing collection of technical articles designed to help with guidance and problem resolution as quickly as possible. Also be sure to check out our Tutorials.
There are also further tips and techniques in this section available under Newsletters and Quarterly Releases. Our very affordable support agreements provide for ongoing education, having a voice in the development of the system, keeping up with technological advances in computers and in the lab, staying in compliance with government regulations, as well as assuring that trained personnel are available for guidance and trouble-shooting whenever you need them.
We do our best to provide the best professional support.
Concerns? Take a look at what our customers have to say.
“Support is critical to the success of any software program. I just have this to say on this subject; simply there is no software support program more professionally delivered or better managed than that of the staff at Mainstreet Systems and Software. Even for half way across the world, they do a better job than any company you care to think of, even Bill Gates can’t support you as well as these guys do, and the quarterly updates have not skipped a beat in all the years I have dealt with them.”
Orthoplant Dental Laboratory
Team of Experts
An experienced knowledgeable staff with expertise, not only in the DentaLab software but also equipment, networks, security, word processing and accounting.
For all levels from novice to expert. At your site, our offices, on the web or over the phone.
For problem solving, new features, retraining or any other computer related need, there is someone to listen and guide you. We do not use voice mail or a priority system. Your needs are addressed quickly and expertly.
Includes context-sensitive guidance and help.
To bring together the best ideas for dental laboratory computer support and technological advances in computers.
Monthly and special issues to share tips, techniques, new features and ideas.
Multi-level testing internally and then in live production at beta test labs to develop the highest quality programs.
Enhancements and Upgrades
Based on continual submittals of ideas and suggestions from users and from our staff, enhancements are continually developed.
Round the clock capability to send and receive messages and to download updates or replacement copies.
We provide an alternate site for recovery and have personnel available to help you in the event of major fire, equipment failure or other disasters.
If you have special needs beyond the standard packages, we can customize to your specifications.